Can I Cancel My Order?Updated 25 days ago

Cancellation Policy and Fulfillment Process

Understanding Our Automated Fulfillment: When you place an order with us, our fulfillment process begins immediately and is fully automated to ensure efficiency and adherence to our zero-delay shipping policy. This means all orders placed before 5 PM EST are processed and shipped the same business day.

Cancellation Requests Within One Hour: You may request to cancel your order within one hour of placing it. However, due to our automated system and customer service response times of 1-2 business days, we cannot guarantee that your cancellation request will be processed before your order is shipped. Our customer support team strives to address cancellation requests as promptly as possible, but the nature of our automated fulfillment process may result in the order being shipped before your request is read.

If customer support can intercept the order before it reaches USPS, your order will be canceled, and a full refund will be issued minus a 3% processing fee or the fee charged by your payment method. If the order cannot be intercepted, you will need to proceed with a return once you receive the product.

Limitations on Cancellation Requests: Cancellations requests are strictly limited to within one hour of order placement. If more than one hour has passed, or if your order has already been fulfilled, requesting a cancellation is not possible, and any request will not be processed. This policy is in place to prevent misuse of our cancellation option and to maintain integrity in our ordering and fulfillment operations.

Responsibility of the Customer: We emphasize that it is the customer's responsibility to be certain of their purchase at the time of ordering. Our automated system is designed to expedite shipping and ensure that you receive your order promptly, aligning with our commitment to excellent customer service and reliability.

To request a cancel, please contact our customer support team at [email protected] with your order number and the reason for cancellation. Our team is committed to making the process as straightforward and accommodating as possible.