Returns, Exchanges & Cancellations
Navigate Returns, Exchanges and Manage Order Cancellations
How to Initiate a Return
You can return your order under our 15-day return policy. If you are not completely satisfied with your purchase, you have up to 15 days from the date of purchase to return items that are unopened and unused. Please note the following conditions
Exchanges - Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact [email protected] within 24 hours of delivery. Damaged items: We’ll review photos and help with the next steps. Damage from misuse or wear and tear is not eligible for replacement. Incorrect items
Refund Process
Once an approved return is received and inspected, approved refunds are processed to the original payment method within 10 business days, minus applicable fees (including the 25% restocking fee and any applicable shipping charges). Bank posting times
Can I Cancel My Order?
In-Stock / Ready-to-Ship ItemsOrders begin processing immediately after checkout. In-stock items cannot be canceled once placed. If you no longer want the item, you may follow the return process after delivery (subject to return requirements and fees
How Do I Make a Warranty Claim?
You can return your order under our 15-day return policy. If you are not completely satisfied with your purchase, you have up to 15 days from the date of purchase to return items that are unopened and unused. Please note the following conditions