Exchanges - Damaged or Incorrect ItemsUpdated 2 months ago

If your order arrives damaged or incorrect, contact [email protected] within 24 hours of delivery.

• Damaged items: We’ll review photos and help with the next steps. Damage from misuse or wear and tear is not eligible for replacement.

• Incorrect items: We’ll correct the issue and send the correct item.

Our goal is to ensure your Burneek experience is smooth and satisfactory, and we are here to make things right when issues arise.