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How Do I Make a Warranty Claim?Updated 2 months ago

Standard Warranty

  • Most Burneek products include a 1-year warranty against manufacturing defects

  • Onyxeek Sauna includes a 2-year warranty against manufacturing defects

This does not cover normal wear and tear, accidental damage, or misuse.

Warranty Shipping
For approved warranty claims, Burneek covers shipping for replacement parts or replacement items related to manufacturing defects.

Extended Protection Plans
If you purchased an extended warranty/protection plan, the same applies: for approved claims, Burneek covers shipping for replacement parts/items related to manufacturing defects, as outlined in your plan terms.

To start a warranty claim, email [email protected] with your order number and photos/video of the issue.

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